From nothing to something…how we strategically built a regional LMS\e-learning community

June 11, 2011 at 12:10 am | Posted in Uncategorized | 3 Comments

One of the tasks i had coming into my role at ING Insurance was to manage the administration of the Learner Management System (LMS). We had a system but no central support or center of excellence to guide the regional L&D teams and ILC admins on how to best manage both the system and their use of e-learning. This was being done in an ad-hoc way.

It was a big task that required us to:

  • Employ a regional administrator to act as central point of contact for support and advice
  • Carry out an analysis of the region – who was administering the system in each country?, did they use e-learing or blended learning approaches?, what was their level of knowledge in these areas?, did they see the need to connect to others in the region and share best practices and learn from each other?
  • Identify the top 3 areas that needed attention (establish a regional support desk for the system, ensure minimum skills and knowledge in the region, build a community of practice)
  • Create a strategy to meet top 3 areas mentioned above.

How did we go? here is the strategy document ING CRE eL Strategy 2011

We hired a very good administrator, got the helpdesk up and running and the community of practice was slowly coming together. We now have to hand this over to corporate headquarters – like sending our little child off to school for the first time! There is still a lot of work to be done but we are confident that we have started on the right track!




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  1. Thank you..really informative!!

  2. Hi Debora,

    Always good to see a fellow Aussie who’s following social media and online learning trends. It’s definitely becoming more and more prevalent in organisations all over the world and is only a matter of time before it becomes mainstream.

    There’s definitely a lot to consider all at the one time when you’re trying to establish an effective LMS, but it sounds like ING Insurance is safe in your hands. How has the “little child” been faring at school since then?

  3. Hi Jay,
    thanks for stopping by. i have since moved on from ING but i have heard that the team in Amsterdam are making some very good progress with getting staff on board and using the social networking platform for a number of initiatives and slowly integrating into the way of working. I am now here in Syd and my workplace also has a social networking platform..i am encouraging my team to tske small steps in transitioning alotmof what we do with outlook andother tools to a more collaborative approach online..we are making small gains. change is not easy!

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