Informal learning @ ING

May 31, 2008 at 5:07 pm | Posted in Uncategorized | 5 Comments


The day has finally come..well nearly. The Embracing Innovative eLearning Technologies conference kicks off on Monday – I went through the session list again and I am really looking forward to the full 2 days!

I did get my presentation finished – I was debating whether to do a major re-design before Monday but I am just going with what I’ve got and I already submitted.

The main things I’ll be talking about are:

Informal learning – what is it and how does it happen? There’s a lot of informal learning happening everywhere..ING is no exception. How are we supporting it? Through the following:

* Podcasts/vodcasts: ING’s senior exec team delivers messages to staff through podcasts/vodcasts -these are uploaded onto the intranet for staff to listen to/view. ING Australia’s new CEO recently sent a staff wide vodcast as a way of introducing himself and giving an insight into his personality and what lies ahead. ING Group’s chairman Michel Tilmant also posts vodcasts of company results and regional town hall meetings etc.

* Blogs: ING currently has over 20 active blogs – these range from personal, group, business unit to senior management blogs. These blogs are currently a means of tapping into staff expertise, generating and sharing knowledge and networking.

* Social Networking: ING has recently launched an internal social networking site called ‘ING Connected’. There were over 1000 staff members inline within 5 weeks of the site going live.   The site brings together and connects staff from all over the globe. It has personal blogs, group blogs, communities, social bookmarking, file sharing etc.

* Wikis: There is a total of 24 wikis setup within ING – the largest of these is ING Wiki, with more than 1500 articles on 400+ topics. There are more than 3000 registered wiki users. The wikis host companywide specific info, business unit related, general info etc. There have been group wikis and project team wikis setup.

* RSS: ING has an internal RSS feed page that aggregates feeds from internal and external sites/blogs. Staff are also able to setup a personal ‘Widget’ page where they can subscribe to feeds etc.

* Collaborative Intranet portals: ING currently uses Sharepoint as the technology of choice for intranets. These sites range from high level corporate sites, business unit specific, team sites to project based sites. These sites enable knowledge sharing and collaboration.




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  1. “Over 1000 staff members online within 5 weeks of the site going live” – hey, that’s really something! It shows that there’s a lot of interest in social networking in the corporate sector (whether they’d call it that or not). ING of course is a multi-national. Do you find more activity on the network from particular countries or regions?

    Also, that shows great thought leadership from your senior executives to deliver podcasts. Instead of uploading the files to your intranet, have you considered distributing them through your corporate RSS reader?

  2. Hi Ryan,
    The majority of the usage of ING Connected is coming from Europe at the moment – this could be because it hasn’t been “officially” launched here in Asia pac. I love it – and the standard 80-10-10 (or 90-5-5?) rule is definitely evident – the same group of ppl are active participants, contributors and hopefully 90% lurkers..the big task is getting the lurkers to join the conversations!
    I like the idea of distributing podcasts via the RSS page – i might suggest that!

  3. […] With social networking starting to make in-roads into the corporate sector (eg NAB, ING), our attention turns increasingly to […]

  4. […] Informal Learning @ ING | View | Upload your own […]

  5. Deb, I know you see the Trackback above. Feel free to visit:

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